Privacy policy
How we handle your data.
Who we are
Maple Wellbeing ("we", "us", "our") provides workplace mental health training, consultancy, and employee counselling and psychotherapy services to organisations and their employees. This policy explains how we collect, use, and protect personal data when you use our website, engage us for training or consultancy, or access counselling and psychotherapy support.
What data we collect
- Contact details you give us: name, email address, phone number, job title, and organisation.
- Enquiry and booking information, including details you share about your organisation's training needs.
- For counselling and psychotherapy clients: sensitive personal data relating to mental and physical health, shared during sessions or intake. This is collected only with your explicit consent and is treated as special category data under UK/EU GDPR.
- Website usage data collected via cookies or analytics tools (see Cookies, below).
How we use your data
- To respond to enquiries and deliver training, consultancy, and counselling services.
- To maintain accurate clinical and case records, where counselling or psychotherapy is provided.
- To communicate with you about bookings, programmes, and relevant updates.
- To meet our legal, regulatory, and professional obligations, including those set by the British Association for Counselling and Psychotherapy (BACP).
Confidentiality of counselling and psychotherapy
Information shared during counselling or psychotherapy sessions is treated as strictly confidential, in line with BACP ethical guidance. It is not shared with employers or third parties without explicit consent, except where we are required to act to prevent serious harm, or where disclosure is required by law.
Legal basis for processing
- Consent, particularly for health-related data shared in counselling.
- Contract, where processing is necessary to deliver training or consultancy you have engaged us for.
- Legitimate interests, for general business communication and website functionality.
Who we share data with
We do not sell personal data. Data may be shared with trusted third parties who support our operations (for example, scheduling or payment platforms), each bound by data protection agreements. We do not share individual counselling records with employers.
International transfers
As we work with clients based in both the UK and Sweden, data may be processed in both the UK and the EU/EEA. Where data is transferred outside these areas, we take steps to ensure it is protected to UK/EU GDPR standards.
Data retention
We retain personal data only as long as necessary for the purposes it was collected, including any retention periods required by professional or legal obligations (for example, clinical record-keeping standards set by the BACP).
Your rights
Under UK and EU GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent at any time. To exercise these rights, please contact us using the details below.
Cookies
Our website may use cookies or similar technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings.
Contact us
If you have questions about this policy or how your data is handled, please contact us at services@maplewellbeing.com.